Shipping Details:

Shipping Cost:

We run different deals on shipping at different times of the year - depending on the real cost of shipping. Current shipping is $5.99 for orders up to $55 and free for orders over that for U.S. Shipping.

International Shipping is available as well. You'll be shown options once you enter your address.

Cancelling an Order:

Once an order is placed, we try to send it out as soon as possible. Often, orders are processed the same day they are made, and it is difficult to cancel an order once it is already processed. However, please email us at support@angelmessenger.net right away if this is your wish. If the package has not yet been picked up by our postal carrier, we can cancel the order for you.

U.S. Shipping:

Within the United States, we ship all our physical products via USPS with tracking numbers. (Once you add in your address in the checkout section, you will be shown all options available to you.)

We also pay extra so that your package is insured up to $100.

Please allow up to 2 business days for processing your order in addition to shipping time.

If you do not receive your shipping confirmation, please check your spam filter. If it’s not there, contact us.

International Shipping:

The same details as above apply to International Shipping. After talking with people from the software we use to ship and insure* products, we normally feel comfortable enough to guarantee shipping to the following countries:

Canada, Australia, the United Kingdom and all of Great Britain, Spain, France, Norway, Sweden and New Zealand.

HOWEVER, please read this updated alert for USPS International Shipping Disruptions.

*To make a claim for products that do not arrive, we are required to allow 40 days for products mailed internationally.

We are no longer shipping to the Philippines.

We CANNOT ship to Iran, Cuba, Sudan, Syria, Russia or N. Korea.

If you have questions about a country we have not listed, please contact us.

Customs & Duty Fees:

Angel Messenger is not responsible for any delays in customs that may occur with international transport and will not process any refunds if the client refuses to accept the package due to import/customs/local tax fees. Any customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Please also note that there are occasions where customs agents may delay delivery of some packages. We have no control over this.

Unclaimed Orders:

We are not responsible for any packages returned to us as refused, unclaimed, not deliverable or due to incorrect or insufficient address. If you notice an incorrect or insufficient address when receiving your confirmation email, please email us immediately at support@angelmessenger.net with the updated details. Once we ship the order, we are not able to change the address and are not responsible for incorrect or insufficient address information.

Missing Packages:

Angel Messenger will not refund any customer whose order is not received because the shipping address provided during the checkout process was inaccurate or incomplete unless that order is classified as undeliverable and returned to us.

If your package was delivered according to its USPS/other international courier tracking info but you did not receive it or if your package is missing, it is your responsibility to first contact your local USPS carrier to report the issue concerning your stolen/lost/undelivered parcel. Once you have contacted the Post office concerning your stolen/lost/undelivered parcel, please email us at: support@angelmessenger.net, and we will work with you to see if we will need to re-send your order or issue a refund on a case-by-case basis. Angel Messenger is not responsible for lost or stolen packages. However, we do insure most packages and may be able to offer a refund or replacement depending on the situation.

Delayed Shipping:

We will do our best to get shipments delivered on time. However, there are situations which are beyond our control. We are not responsible for delays due to any weather conditions, incorrect or incomplete shipping addresses, natural disasters, or refusal to accept packages. To reduce the possibility of a late arrival of your package especially during the busy holiday season, please place your orders early.

Downloadable Items:

Downloads will NOT be sent in the mail. Instead, your product(s) will be available immediately upon placing your order. (You’ll be sent to a final screen that you can download directly from, and you’ll also get a confirmation email with the download links.)

Please be sure to use a real email address when checking out. We do not sell, rent or trade contact information. If you do not provide an email address, it will be impossible for us to email you the confirmation email with your downloadable products or the tracking number for your physical items. 😉 We will send you an email to review the product(s) you purchased, if choose to do so. However, you are not signed up for our mailing list, unless you checked the box to sign up for it.

PAYMENTS:

All our payments are now processed through Paypal and Stripe, but you do not need a Paypal or Stripe account in order to make a purchase. Paypal and Stripe are simply the payment processors, partly because they have such high security. You can pay with your regular credit card.